FAQs
Order
Can I change or cancel my order?
Once an order has been placed, we are unable to accept cancellations. However, returns or exchanges may be available depending on the item and circumstances. Please refer to our Returns & Exchanges Policy for full details.
How do I know if my order has been confirmed and dispatched?
You will receive an order confirmation email shortly after your order has been successfully placed.
Once your parcel has been dispatched, you will receive a separate shipping confirmation email with your delivery details. Tracking information will be included where available.
What should I do if I entered the wrong shipping information?
If you notice that you have entered incorrect shipping information, please contact us as soon as possible through our Contact Us page.
Our customer service team will do their best to assist before your order is dispatched. Please note that we may not be able to make changes once the parcel has already been shipped.
What should I do if I receive the wrong item?
If you receive an item that is different from what you ordered, please contact us and we will assist you with the next steps.
You can reach us via Instagram at @dowithdash or email us at help@dowithdash.com.
Can I order an item that is currently out of stock?
We are currently developing a pre-order system that will allow selected out-of-stock items to be ordered in advance.
More information and detailed pre-order guidelines will be available soon.
Shipping & Delivery
How much does shipping cost and how long does delivery take?
Shipping costs and estimated delivery times will be calculated and displayed at checkout based on your delivery destination.
For orders to Indonesia, Malaysia, and the Philippines, the estimated delivery timeframe shown at checkout applies to major cities. Deliveries to areas outside major cities may take longer.
Please note that all delivery times are estimates and may be affected by customs clearance, local courier delays, or other circumstances outside our control.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with the available delivery information.
Tracking availability varies by destination. For some international shipments, tracking updates may only become available once the parcel arrives in the destination country, so there may be several days without an update while your order is in international transit.
If you have any questions about your delivery status, please Contact Us and our team will assist you.
When will my order be dispatched?
Orders are typically processed and dispatched within 1 to 3 business days after being placed.
Will I have to pay customs duties or import taxes?
No. Standard shipping does not require any additional customs duties or import taxes upon delivery.
For Express Shipping, customs duties or import taxes may apply depending on the destination and will be the customer’s responsibility.
What happens if my parcel is delayed?
Occasional delays may occur during transit. If your parcel is taking longer than expected, please contact us and our customer service team can follow up with the courier and provide you with the latest available update on your shipment.
What should I do if my parcel is marked as delivered but I have not received it?
If your tracking shows that your parcel has been delivered but you have not received it, please contact us as soon as possible.
Our customer service team will assist by checking the delivery status with the courier and helping you with the next steps.
Returns & Exchanges
What is your return policy?
DoWithDash accepts returns or exchanges only if you receive an incorrect item, the wrong size from what you ordered, or a defective product.
Any issue must be reported within 7 days of receiving your order.
Please contact us with your order numbers (starting with #) and clear photos and/or videos showing the issue. We also recommend recording an unboxing video when opening your parcel.
You can reach us via Instagram at @dowithdash or email us at help@dowithdash.com.
For full eligibility requirements and conditions, please refer to our Returns & Exchanges Policy.
Can I exchange an item for another size?
We do not offer size exchanges if the correct size was ordered and delivered.
If you receive a size different from the one stated on your order confirmation, please contact us within 7 days of delivery and our team will assist you.
For full details, please refer to our Returns & Exchanges Policy.
How long do I request a return or exchange?
Eligible return or exchange requests must be made within 7 days of receiving your order.
Please contact us before sending any item back, as the return process may vary depending on your location and the issue.
Are sale items eligible for return or exchange?
Sale items are only eligible for return or exchange if you receive an incorrect item, the wrong size from what you ordered, or a qualifying defective product, please refer to our Returns & Exchanges Policy.
Sale items cannot be returned or exchanged due to change of mind or incorrect size selection.
How do I request a return or exchange?
Please contact us within 7 days of receiving your order via Instagram at @dowithdash or email help@dowithdash.com.
Include your order details and clear photos and/or videos showing the issue. Our team will review your request and advise you on the next steps.
Who pays for return shipping?
For eligible defective or incorrect items, our team will assist you with the return shipping arrangements.
Customers in Singapore are eligible for free return shipping for confirmed defective or incorrect items.
For international orders outside Singapore, please contact us first so our team can advise you on the appropriate return process and any applicable arrangements.
Please do not send an item back without contacting us first.
When will I receive my refund
Once an eligible refund has been processed, it typically takes 5 to 8 business days to appear in your account, depending on your bank or payment provider.
What should I do if I receive the wrong or damaged item?
If you receive an incorrect or damaged item, please contact us within 7 days of delivery.
Send us your order details along with clear photos and/or videos showing the issue via Instagram at @dowithdash or email help@dowithdash.com.
Our customer service team will review the issue and assist you with the appropriate return, exchange, or resolution.
Can I change or cancel my order?
No. We do not accept returns or exchanges for change of mind, including if you selected the wrong size, colour, or style.
If you need to make any adjustment to your order, please contact us immediately after placing it and we will assist where possible. Cancellation requests made after an order has been placed may be subject to a fee to cover non-refundable transaction costs.
Once your order has been dispatched, we are unable to make changes to the shipping address or items in the order.
Returns or exchanges are only accepted for eligible defective or incorrect items in accordance with our Returns & Exchanges Policy.