At DoWithDash, we carefully check every order before dispatch. If you receive an incorrect item, the wrong size from what you ordered, or a defective product, please contact us and our team will assist you.

Please read the policy below before submitting a return or exchange request.

1. Eligibility for Returns & Exchanges

DoWithDash accepts returns or exchanges only in the following cases:

• You received an incorrect item
• You received a size different from the size stated on your order confirmation
• You received an item with an eligible defect

We do not accept returns or exchanges for:

• Change of mind
• Incorrect size selection by the customer
• Incorrect colour or style selection by the customer
• Items that have been worn, washed, altered, damaged after delivery, or otherwise not kept in their original condition

We recommend reviewing the product description and individual size guide carefully before placing your order, as sizing may vary between brands.

2. Return & Exchange Timeframe

Any eligible return or exchange request must be submitted within 7 days of receiving your order.

Requests submitted after this period may not be accepted.

Please do not send any item back before contacting DoWithDash and receiving further instructions from our customer service team.

3. What Qualifies as a Defective Product?

Examples of defects that may qualify for a return, exchange, or other resolution include:

• Manufacturing flaws: Loose stitching or unraveling seams
• Fabric defects: Holes, uneven dyeing, or severe discoloration
• Fit and construction issues: Incorrect size sent or unintended asymmetry that is not part of the original design
• Functional defects: Broken zippers, missing buttons, or faulty elastic
• Print or embellishment issues: Misprints, peeling, or cracked graphics

Minor variations that are part of the design, production process, material characteristics, or handmade nature of an item may not be considered defects.

If you are unsure whether your item qualifies, please contact us with clear photographs and/or videos and our team will review the issue.

4. Unboxing Evidence

To help us verify any issue with your order, we strongly recommend recording a video when opening your parcel.

For incorrect or defective items, your request should include clear photographs and/or videos showing:

• The item received
• The issue or defect
• The product label or size label, where relevant
• The parcel or packaging, where relevant

Providing sufficient evidence allows our team to review and resolve your request more efficiently.

5. How to Request a Return or Exchange

Please contact us within 7 days of receiving your order through one of the following channels:

Instagram: @dowithdash
Email: help@dowithdash.com

Please include:

• Your order number
• The name of the affected item
• A description of the issue
• Clear photographs and/or videos showing the issue

Our customer service team will review your request and advise you on the appropriate next steps.

6. Size Exchanges

We do not offer size exchanges if the correct size was ordered and delivered.

If you receive a size different from the size stated on your order confirmation, please contact us within 7 days of delivery and our team will assist you.

Customers are responsible for selecting the correct size before placing an order. Please refer to the individual product size guide before purchasing.

7. Sale Items

Sale items are subject to the same eligibility requirements as full-priced items.

Sale items may only be eligible for a return, exchange, or other resolution if:

• The item received is incorrect
• The wrong size was sent
• The item has an eligible defect

Sale items cannot be returned or exchanged due to change of mind or incorrect size, colour, or style selection.

8. Return Shipping

For eligible defective or incorrect items, our team will assist you with the appropriate return process.

Customers in Singapore are eligible for free return shipping for confirmed defective or incorrect items.

For international orders outside Singapore, please contact us first so our team can advise you on the appropriate process.

Depending on the issue and resolution offered, you may not be required to return the item.

Please do not send an item back without contacting us first.

If a return is required and the customer arranges return shipping independently without prior approval from DoWithDash, DoWithDash is not responsible for parcels that are lost or damaged in transit.

Original shipping fees are non-refundable, where applicable.

9. Condition of Returned Items

If you are instructed to return an item, it must be returned in its original condition.

Returned items should be:

• Unworn
• Unwashed
• Unaltered
• Free from damage caused after delivery
• Returned with applicable original tags, packaging, and accessories

Items that do not meet these conditions may be refused.

10. Refunds

Where a refund is approved, it will be processed to the original payment method used for the order.

Once the refund has been processed by DoWithDash, it may take approximately 5 to 8 business days to appear in your account, depending on your bank or payment provider.

Processing times may vary between financial institutions.

11. Incorrect or Damaged Items

If you receive an incorrect or damaged item, please contact us within 7 days of delivery.

Please provide your order details together with clear photographs and/or videos showing the issue.

Our team will review the case and determine the most appropriate resolution, which may include an exchange, refund, return arrangement, or another suitable solution depending on the circumstances.

12. Customer Agreement

By placing an order with DoWithDash, you acknowledge and agree to the terms outlined in this Returns & Exchanges Policy.

13. Right to Refuse Returns or Exchanges

DoWithDash reserves the right to refuse any return or exchange request that does not meet the eligibility requirements and conditions outlined in this policy.

This may include requests submitted outside the required timeframe, items that do not meet the return condition requirements, or cases where sufficient evidence of an eligible issue cannot be provided.

14. Changes to This Policy

DoWithDash reserves the right to update or amend this Returns & Exchanges Policy when necessary.

Any changes will be published on our website and will take effect from the date of publication.

15. Contact Us

For any questions regarding returns or exchanges, please contact:

Instagram: @dowithdash
Email: help@dowithdash.com