At DoWithDash, we aim to process and deliver every order as smoothly as possible. Please review the information below before placing your order.

1. Order Confirmation

Once your order has been successfully placed, you will receive an order confirmation email shortly after checkout.

Please review your order details carefully, including the items, sizes, quantities, and shipping information.

If you notice any incorrect information, please contact us as soon as possible.

2. Order Processing & Dispatch

Orders are typically processed and dispatched within 1 to 3 business days after being placed.

Processing times may occasionally be longer during public holidays, promotional periods, or other exceptionally busy periods.

Once your parcel has been dispatched, you will receive a separate shipping confirmation email with your delivery details. Tracking information will be included where available.

3. Changes & Cancellations

If you need to make any adjustment to your order, please contact us immediately after placing it and we will assist where possible.

Cancellation requests made shortly after an order has been placed may be subject to a fee to cover non-refundable transaction costs.

Once your parcel has been dispatched, we are unable to make changes to:

• Shipping address
• Items in the order
• Size or colour selection
• Delivery method

We do not accept cancellations once an order has already been dispatched.

4. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice that you have entered incorrect information, please contact us as soon as possible.

We will do our best to make changes before dispatch, but we cannot guarantee that amendments will be possible once your order has entered the shipping process.

Once the parcel has been dispatched, we are unable to change the shipping address.

5. Shipping Costs & Delivery Times

Shipping costs and estimated delivery times are calculated and displayed at checkout based on your delivery destination and selected shipping method.

For orders to Indonesia, Malaysia, and the Philippines, the estimated delivery timeframe shown at checkout applies to major cities. Deliveries to areas outside major cities may take longer.

All delivery times are estimates and begin from the date your order is dispatched, rather than the date the order is placed.

Delivery times may vary due to customs clearance, local courier delays, peak periods, weather conditions, or other circumstances outside our control.

6. Tracking Your Order

Tracking availability varies depending on the destination and courier service.

For destinations where tracking is available, your shipping confirmation email will include the relevant tracking details.

For some international shipments, tracking updates may only become visible once the parcel arrives in the destination country. This means there may be several days during international transit when no new tracking update is shown.

For some destinations, including Singapore, Malaysia, the Philippines, and Indonesia, full tracking information may not be available.

If you have any questions about the status of your shipment, please contact us and we will assist you with the latest available delivery information.

7. Customs Duties & Import Taxes

For orders shipped using Standard Shipping, customers will not be required to pay additional customs duties or import taxes upon delivery.

For Express Shipping, customs duties, import taxes, or other local charges may apply depending on the destination.

Any charges related to Express Shipping are the responsibility of the customer.

8. Delivery Delays

Occasional delays may occur during transit.

If your parcel is taking longer than the estimated delivery timeframe, please contact us and we can follow up with the courier to provide you with the latest available update.

Please note that estimated delivery times are not guaranteed and delays caused by customs, local couriers, public holidays, weather, or other circumstances outside our control may occur.

9. Parcels Marked as Delivered

If your tracking shows that your parcel has been delivered but you have not received it, please contact us as soon as possible.

We will check the available delivery information with the courier and assist you with the appropriate next steps.

Where applicable, we may also ask you to check with your reception, building management, household members, or any designated delivery location before an investigation is opened with the courier.

10. Failed Delivery or Returned Parcels

Customers are responsible for ensuring that their shipping address and contact information are accurate and that someone is available to receive the parcel where required.

If a parcel cannot be delivered due to an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, or failure to collect the parcel, it may be returned to us.

If this occurs, please contact us and we will advise you on the available options.

Additional shipping costs may apply if the order needs to be shipped again for reasons outside DoWithDash's control.

11. Out-of-Stock & Pre-order Items

If an item is currently out of stock, it may not be available to purchase immediately.

We are currently developing a pre-order system for selected products, allowing eligible out-of-stock items to be ordered in advance.

Full pre-order information, including estimated availability, payment, and delivery guidance, will be provided once the service becomes available.

12. Incorrect Items

If you receive an item that is different from what you ordered, please contact us within 7 days of delivery.

We will review the issue and assist you with the appropriate next steps.

For full eligibility requirements and return or exchange conditions, please refer to our Returns & Exchanges Policy.

13. Contact Us

If you need assistance with your order or delivery, you can reach us via:

Instagram: @dowithdash
Email: help@dowithdash.com